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FAQ -
NVE Bank’s Online Bill Pay
1. What is NVE Bank’s Online Bill Pay service? The Online Bill Pay service is offered conveniently through NVE Bank’s current Online Banking system and is powered by CheckFree. It is a simple, convenient, and secure way to pay your bills electronically. You simply schedule your payments online - whether it be a one-time payment or recurring payments of the same amount (such as your mortgage). Your payment is then automatically taken from your NVE Bank checking on the date you select, and that's all there is to it! Use Bill Pay to pay any person or company that you currently pay by check - utilities, credit cards, you name it! Bill Pay is totally safe and secure, and best of all, it's FREE!* 2. How do I register for Online Bill Pay? It's easy to sign up for Online Bill Pay. Once you register for Online Banking and have been activated you will be prompted on initial sign on to register for Bill Pay. If you do not register using the prompts after signing on to Online Banking, you can always click the “Payment Manager” button and follow the instructions. Remember, you have to register for Online Banking before you can access Bill Pay. If you are a current Online Banking customer, just login as normal and click on “Payment Manager”. Combined Registration for Online Banking and Bill Pay is coming soon. Customers with five or more Non Sufficient Funds (NSF) charges within the previous six months will be denied the Bill Pay service. 3. Will I need a separate log in and password for Bill Pay? No. You do not need a separate login for Bill Pay. Once you are logged into Online Banking, just click on Payment Manager to access Bill Pay. It is simple and convenient. 4. Does it cost anything to sign up for Bill Pay? Bill Pay is a free service for NVE Bank’s retail (personal) customers. For our business customers (including non-profit organizations) there is no recurring monthly charge, but you are allowed 10 free bill pays per month, for each additional bill pay there is a $1.00 charge. 5. Once I sign up for Bill Pay, how long does it take for my registration to be approved? It will be approved and activated within 5 business days. You will receive an email from nvebanknvebillpay@customercenter.net stating that you have successfully enrolled in NVE Bank Bill Pay. You are now active in the Bill Pay system and can begin using it to pay your bills conveniently, quickly and safely online. 6. Is the Online Bill Pay service secure? It does not matter whether you have 40-bit or 128-bit encryption because we will create a 128-bit encrypted session for you. It is a completely secure connection to the Bill Pay service. However, security begins with your browser session. To protect transactions, we only accept logins originating from a browser that supports the highest level of encryption (128-bit). Encryption prevents transactions from being read by unauthorized parties over the Internet. We recommend that you keep your browser up to date with the latest patches. You can pay virtually anyone in the United States--from national bank cards, mortgage companies, auto loans, and department stores to the newspaper carrier. Payees that are not eligible for payment through this service include governmental agencies, including but not limited to, the Internal Revenue Service, all state and local tax authorities, collection agencies, as well as recipients of court-ordered payments like child support or alimony. However, if a payment is setup, it may go through but all risk lies with the user/subscriber setting up the Payment. Payments to government agencies for utilities such as water are permitted. Also not eligible for payment are any organizations or individuals outside of the United States. 8. How can I pay my pool guy? He doesn’t accept electronic payments? You really can pay anyone. If your pool guy or lawn service is not setup for electronic payments, you can still enter the payment amount and payee information including address. The bill pay system will print and mail a laser draft (similar to a Personal Check) to them. 9. Can I pay with a credit card or debit card? No. Only payments made via a valid NVE Bank checking account are accepted for online bill payment. You have to be a current customer of NVE Bank, with and active checking account, to sign up for NVE Bank’s Bill Pay service. 10. If I pay bills online, do I give up control of when payments are made? Definitely Not! You will always be in control of your bank account. You decide whom, when and how often to pay. Need to cancel or change a payment? No problem, as long as it is done before the processing date (or in Pending state). 11. Do I need to contact my Biller(s) to inform them that I’ll be using NVE Bank’s Bill Pay to pay them? No. Your payments (either electronic or laser draft) will be sent with your name and address information as well as the account number information you indicate when setting up your biller. 12. What do I do with the part of the invoice I usually send back with my payment? You can destroy or keep the payment stub. Bill Pay provides all of the necessary information to the biller with each payment. It is important that you enter the correct and complete information for each biller you set up. Make sure the Biller information is correct at initial setup and kept up to date with any changes. 13. What happens if I have insufficient funds to cover a payment? Should a payment be completed and the Payment Account does not contain sufficient collected funds a charge of $25.00 above the current charge will be issued for such service as set out in the applicable fee schedule. For more information, read the Terms and Condition of the Bill Payment service: https://www.nvebanking.com/onlineserv/HB/ereg-custom-html/ereg_intro.html 14. Can I cancel a payment once it has been scheduled? You can delete a scheduled payment if it is in a “pending” state for electronic payments. Such a payment will be located under the Pending Payments section of the Payment Center. Just click on “Cancel”. If a payment is sent via a laser draft (similar to a Personal Check) you may be able to place a stop payment by contacting NVE Bank at 1-866-NVE Bank. See question #17. Remember, regardless of the payment method: electronic or laser draft CheckFree guarantees that your payment will reach the Biller by the scheduled payment date. Please see question #18. 15. How many months of previous payments can I view online? You will be able to view six months of historical payments. All information pertaining to a payment will be at your fingertips. The system keeps track of all payments you make. Your payments can be viewed anytime within the six month period. 16. How do I change my banking or funding account information? You will have to contact NVE Bank at 1-866-NVE Bank or 201-816-2800 or custsvc@nvebank.com. You cannot change your banking or funding account information via the Bill Pay interface. You are only allowed one funding account (checking account) to pay your bills from at any given time. 17. How long does it take for my NVE Bank account to reflect a bill payment? Your account will reflect a bill pay payment once the account has been debited on the scheduled payment date if it is an electronic payment. If it is a laser draft (similar to a personal check) then your account will be debited once the laser draft is cleared by the bank. The payment type used, electronic or laser draft depends on the Biller relationship to CheckFree as well as the risk level associated with the user /subscriber. On your statement, online electronic bill payments will be seen as “ONLINE PMT” and laser drafts (similar to Personal Checks) can be identified by the check numbers beginning with 335000. 18. Will my Online Bill Payments be on time and guaranteed? CheckFree covers any late payment related charges (up to $50.00) should a payment arrive after the scheduled due date, as long as the subscriber (user) scheduled the transaction in accordance with CheckFree’s Terms and Conditions. CheckFree will send the late payment related charges to the subscriber (user) not the biller. You can view the Terms and Conditions of Bill Payment at: https://www.nvebanking.com/onlineserv/HB/ereg-custom-html/ereg_intro.html 19. What happens if a Biller indicates that my payment was not received? Once a Biller is setup correctly and a Payment is scheduled within the required time, it is rare that a biller does not receive the payment. However, in such a situation you can get this resolved the fastest by calling CheckFree directly using the number located under “My Accounts”. The other options you have is doing a Payment Inquiry via Historical Payments or contact NVE Bank at 1-877-424-2285. 20. How do I terminate my Bill Pay service? To terminate your Bill Pay service with NVE Bank, please contact us at 1-866-NVE Bank. 21. Where can I find more details in setting up Bill Pay? You can view the Bill Pay Demo by going to the Online Banking Log In page. Scroll down to the links for our Home Banking Demo. Follow the instructions to log in to the Home Banking Demo using for Customer Number, 999999999, and for Password, 1234. You can access Bill Pay by clicking on the “Payment Manager” button. Once you have registered and have logged into to Bill Pay, help is available to you at every screen. The help menu is thorough in explaining each and every step required at the screen you are currently at. If that is not enough there is a FAQ and Getting Started help icons available at each screen. 22. What if I have a question about a Payment I sent or any Payment Inquiries? Call NVE Bank at 877-424-2285. NVE Bank’s Online Bill Pay is your complete and centralized Bill Payment manager. It is the easy way to pay your bills. * Bill Pay is a free service for NVE
Bank’s retail (personal) customers. For our business customers (including non-profit
organizations) there is no recurring monthly charge, but you are allowed 10
free bill pays per month, for each additional bill pay there is a $1.00 charge. |
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